Industry-Leading Warranty

Last updated:        April 21, 2023

ZOLEO Inc. (“ZOLEO”) gives this express warranty (along with extended warranty endorsements, where applicable) in lieu of all other warranties, expressed, implied or statutory, including (without limitation), warranties of merchantability and fitness for a particular purpose. This constitutes ZOLEO’s sole warranty and obligation with regards to its products, and provides the Customer’s sole remedy, except where other legal rights may exist in their country, state, or province of residence.

Limited Warranty

ZOLEO products are warranted to be free from defects in materials or workmanship for two (2) years from the date of purchase by the original owner. ZOLEO will at its sole option, repair or replace (with new, rebuilt or refurbished) any components that fail in normal use at no charge to the Customer, and where applicable will reimburse Customer for any transportation costs. “Normal use” includes updating software and/or firmware of ZOLEO products within a reasonable time from when updates are made available. Failure to perform these updates may invalidate this warranty.

This warranty does not extend to:

• cosmetic damage, such as scratches, dents, stains and discoloration;
• consumable parts, such as batteries, unless damage has occurred due to a defect in the product’s materials or workmanship;
• damage caused by particulate ingress, extreme humidity, accident, flood, fire, or other acts of nature or external causes;
• damage due to modification, maintenance or repair of products that have been altered or repaired by anyone except ZOLEO;
• damage due to use of accessories not supplied by ZOLEO for the same product;
• damage due to being connected to a connected or incompatible cable or power supply;
• tampered products (e.g. warranty seal has been removed or physical proof of attempt to repair).

This limited warranty does not apply to, and ZOLEO is not responsible for, any degradation of performance of ZOLEO products due to their proximity to any electronic/electrical product that utilizes terrestrial broadband network operating frequencies that are close to any Global Navigation Satellite System (GNSS) such as Global Positioning Service (GPS). Use of similar devices may affect reception of GNSS signals.  

To the maximum extent permitted by applicable law, ZOLEO expressly disclaims all liability and responsibility for any special, indirect, or consequential damages or any further loss of any kind whatsoever resulting from the use of our product. The Customer’s sole and exclusive remedy and the limit of ZOLEO’s liability for any loss whatsoever, shall not exceed the purchase price paid by the Customer for the product to which a claim is made.

ZOLEO will not accept responsibility for any invoiced goods or services that are not covered by a ZOLEO written purchase order, invoice, or receipt from ZOLEO or a ZOLEO-authorized reseller.  Under no circumstance does ZOLEO agree to pay for labor or other related expenses associated with the troubleshooting and/or repair of our product without prior specific written authorization.

ZOLEO reserves the right to deny warranty claims if the product has been obtained and/or used against the laws of any country it is used in, has been previously reported as lost or stolen by the original purchaser, or has not been properly maintained and/or updated regularly (e.g. firmware updates) by the Customer.

Repaired or replaced products have a warranty of 90-days or until the expiration of the original 2-year limited warranty, whichever is longer.

These Limited Warranty Terms and Conditions may be modified from time to time at ZOLEO’s sole discretion. For more information about the terms applicable to ZOLEO Products and Services, please consult the ZOLEO Service Terms and End User License Agreement (EULA).

Making a warranty claim

ZOLEO products purchased within the last 90 days that have NOT been activated should be returned to the original retailer in their original packaging for an exchange or refund.

Customers may otherwise request a Return Merchandise Authorization (RMA) online at https://www.zoleo.com/warranty-replacement-claim/. Proof of purchase may be required.

Once the RMA is approved, we will provide your with a replacement ZOLEO product free of charge in advance of returning the original ZOLEO unit, including shipping (except as indicated below). If you do not have an active ZOLEO subscription, you may be asked to send the original product back to us before a replacement is provided. You will also be responsible for any pre-paid shipping costs if your are located in a region where we do not currently sell ZOLEO products.

ZOLEO Reserves the right to charge Customer if:

• the original ZOLEO product is not returned (NR) within 30 days following receipt of the replacement ZOLEO product;
• where we have determined there is no fault found (NFF), which includes any product where the warranty is not applicable as described herein; or
• where the 2-year limited warranty on the original ZOLEO product has already expired.

Charges for No Return (NR), No Fault Found (NFF), and out-of-warranty repairs will be according to our current published fee schedule.

Australia Customers:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

ZOLEO Inc. is located at 7A Taymall Avenue, Toronto, Ontario M8Z 3Y8 Canada.  In North America, call +1.647.559.2626.  For Asia Pacific, Australia and New Zealand call: +61 3 8588 4550.  Additional contact numbers may be found at www.zoleo.com/contact-us.